Notice / Maintenance information | PlayMemories Camera Apps

News
Service Problem Notification
Maintenance Notification

(04/28/2021) End of support for Internet Explorer
Thank you for using PlayMemories Camera Apps.
The PlayMemories Camera Apps website will terminate support for the use of Internet Explorer to download applications at the end of May (scheduled).
We apologize for any inconvenience this may cause to the customers using Internet Explorer.
(11/17/2020) Compatibility with macOS Big Sur
We found issues below which you may encounter when trying to download applications from here.
(A)
　　Symptom: An error message stating “The installer encountered an error that caused the installation to fail” may be shown in your language during installing “PlayMemories Camera Apps Downloader.”
　　Possible solution: The downloader may have been successfully installed in spite of the message, and you may be able to ignore it and continue your operation.
(B)
　　Symptom: Your Mac may not recognize your camera that is connected by a USB cable.
　　Possible solution: Disconnecting and reconnecting it may work.
(10/31/2019) Incompatibility with macOS Catalina
We have found the issue that applications can not be downloaded from PlayMemories Camera Apps site by macOS Catalina, and investigations are in progress. Please use the embedded Wi-Fi function of your camera or any tested environment.
(10/31/2019) If you cannot sign in with Safari…
If you cannot sign in but the web page just turns dark when you are willing to sign in with Safari, we would recommend you to try the setting below:
　　1. Keep this site shown and select “Safari” menu > “Setting for This Website...”
　　2. Select “Allow” for the “Pop-up Windows” option.
(06/04/2019)
Safari 12 and macOS Mojave are Now Supported
(10/19/2018) [Already Fixed] On Installing the Downloader with Internet Explorer
(Note added on November 28, 2018: This issue has been fixed.)
You may come across the following issue when you are about to download an application or to do something else at this site with Internet Explorer. You can work around it as follows.
We are currently looking into fixing this issue. We apologize for any inconvenience.

The “Installing PlayMemories Camera Apps Downloader” dialog box stays displayed, and you cannot proceed further.

Follow the steps below when this issue occurs.
　　1. Wait for a while, then click the X button in the dialog box.
　　2. Reload the page on Internet Explorer by pressing F5 key.
　　3. Try downloading the application or the intended operation again.
(09/19/2018) Compatibility with Safari 12 and macOS Mojave
An issue was found where applications could not be downloaded from the PlayMemories Camera Apps site when Safari 12 or macOS Mojave is used. We are currently looking into the issue. For the time being, please download the applications using an environment listed on the [Tested Environments] page or with the embedded Wi-Fi function of your camera.
(10/31/2017) Tips for Use on macOS High Sierra
We have verified the compatibility of the PlayMemories Camera Apps service with macOS High Sierra.
When you try to install a PlayMemories Camera Apps application through your Mac to your camera for the first time, the Internet plug-in for PlayMemories Camera Apps is installed on your Mac.
If Safari does not detect the camera that is connected to your Mac by a USB cable, follow the steps below to approve the kernel extension.
<Steps to Approve the Kernel Extension>
　　1. Open the "System Preferences" window, then the "Security & Privacy" window.
　　2. Click the [Allow] button corresponding to the "Sony Corporation" system software on the "Security & Privacy" window.
If the [Allow] button is not shown in step 2 above, follow the steps below to remove the Internet plug-in, then perform the application installation steps from the beginning, and follow the steps in "Steps to Approve the Kernel Extension" above.
<Steps to Remove the Internet Plug-In>
　　1. Close Safari.
　　2. Run Finder and remove "PMCADownloader.plugin," which resides in either of the following folders:
　　　　/Library/Internet Plug-Ins/
　　　　　　　　("Internet Plug-Ins" folder directly under the "Library" folder at the top level of your hard drive.)
　　　　˜/Library/Internet Plug-Ins/
　　　　　　　　("Internet Plug-Ins" folder under the "Library" folder of your home folder.)
(This article is based on information as of October 1, 2017.)
(09/25/2017) The Compatibility of PlayMemories Camera Apps for macOS High Sierra is Under Verification
Until we announce the results, please use an OS listed on the Tested Environments page or the embedded Wi-Fi function of your camera.
(06/01/2017) Distribution and Support for Direct Upload and Flickr Add-on Ended
Distribution and support for Direct Upload and Flickr Add-on ended on May 31, 2017. Thank you for using them.
Thereafter, please use PlayMemories Mobile instead in order to upload images to SNSs and other network services.
(04/16/2017) Distribution and Support for Direct Upload and Flickr Add-on to End
Distribution and support for Direct Upload and Flickr Add-on will end on May 31, 2017.
Thereafter, please use PlayMemories Mobile instead in order to upload images to SNSs and other network services.
In addition, distribution and support for Flickr Add-on have already ended for the camera models listed below:
α7R, α7S, α7, α6000, α5100, α5000, NEX-5R, NEX-5T, NEX-6, RX100 III, HX400, HX400V, HX60, HX60V (*)
* Some or all of the camera models which is/are mentioned here may not be sold in your county/region.
(03/13/2017)
The following new applications have been released: Digital Filter, Digital Filter (Upgrade)
(11/16/2016)
Light Painting now supports RX100 V.
(11/16/2016)
The following applications have been updated: Bracket Pro, Time-lapse, Light Shaft, Motion Shot, Portrait Lighting, Lens Compensation, Multiple Exposure, Liveview Grading, Smooth Reflection, Star Trail, Stop Motion+, Light Painting, Sky HDR, Touchless Shutter, Picture Effect+, Smart Remote Control, My Best Portrait, Sound Photo
(10/11/2016)
The following applications have been updated: Smart Remote Control
(07/13/2016)
Bracket Pro now supports RX10 III.
(07/13/2016)
Direct Upload now supports α6300 and RX10 III.
(07/13/2016)
The following applications have been updated: Lens Compensation
(07/04/2016)
Safari for OS X v10.11 is now available for downloading applications.
(07/04/2016) If you can‘t download the camera application, please check the following.
[Download by PC]
《Windows》
　- Please use Internet Explorer / Google Chrome. Other browsers (Microsoft Edge, Firefox, etc.) are not supported.
《Mac OS》
　- Please use Safari. Other browsers (Chrome, Firefox, etc.) are not supported.

If you still can’t download the camera application successfully, please select the appropriate USB connection mode in your camera.
　　　MENU → (Setup) → [USB Connection] → [MTP]

[Download directly by camera]
Connect your camera to the internet using Wi-Fi
　- Select MENU → [Application] → [Application List] → [PlayMemories Camera Apps]
　- Connect to the internet by selecting [Network Settings] → [Access Point Settings]
Install camera applications
　- Select and install the desired camera application from the list displayed.
　- To purchase paid applications, please register your credit card information at the below URL with your PC before accessing the download website with your camera.
　　　　www.sony.net/pmca/info/
　- To purchase paid applications using PayPal, PlayStation Network Card / Ticket, you also need to register your credit card information in advance.
(04/25/2016) Support for Uncompressed RAW
You can shoot and save images in the uncompressed RAW format using some PlayMemories Camera Apps applications on camera models that support uncompressed RAW. If an application supports uncompressed RAW, this information is provided on the application's Specifications page on this site.
Note that during image playback, the compressed RAW icon is displayed for both compressed and uncompressed RAW images even in applications that support uncompressed RAW.
(02/18/2016)
Google Chrome for Windows is now available for downloading applications.
(12/24/2015) If you can‘t download the camera application, please check the following.
[Download by PC]
《Windows》
　- Please use Internet Explorer. Other browsers (Google Chrome *, Microsoft Edge, Firefox, etc.) are not supported.
　* (2/18/2006) Google Chrome browser is now available.
《Mac OS》
　- If the OS version is OS X v10.10(Yosemite) and earlier, please use Safari. Other browsers (Chrome, Firefox, etc.) are not supported.
　- If the OS version is OS X v10.11(El Capitan) and later, please download directly using your camera.

* If you still can’t download the camera application successfully, please select the appropriate USB connection mode in your camera.
　　　MENU → (Setup) → [USB Connection] → [Mass Storage] or [MTP]

[Download directly by camera]
Connect your camera to the internet using Wi-Fi
　- Select MENU → [Application] → [Application List] → [PlayMemories Camera Apps]
　- Connect to the internet by selecting [Network Settings] → [Access Point Settings]
Install camera applications
　- Select and install the desired camera application from the list displayed.
　- To purchase paid applications, please register your credit card information at the below URL with your PC before accessing the download website with your camera.
　　　　www.sony.net/pmca/info/
　- To purchase paid applications using PayPal, PlayStation Network Card / Ticket, you also need to register your credit card information in advance.
(12/16/2015)
The following new applications have been released: Sky HDR
(10/15/2015) On support of uncompressed RAW
PlayMemories Camera Apps does not support shooting or recording by uncompressed RAW format at the present time.
(07/15/2015)
The problem of downloading applications to the "DSC-RX100M4" using a Windows PC has been fixed. We were sorry for the inconvenience.
Period: from June 30, 2015 to July 13, 2015 PDT
Affected camera: DSC-RX100M4

(07/07/2015)
If you cannot download the camera application successfully, please try again with one of the following supported browsers.
Windows: Internet Explorer
Mac: Safari
* For more details, Tested Environments

If you can’t download the camera application successfully with the Safari web browser, please select the appropriate USB connection mode in your camera.
MENU → (Setup) → [USB Connection] → [Mass Storage] or [MTP]
(03/27/2015) Update Direct Upload to the latest version
Because of a server system change, version 2.22 or later is now necessary in order to access PlayMemories Online. Please update Direct Upload to the latest version.
(02/25/2015)
Download of the Stop Motion (BETA) App has ended. Thank you for using the app.
(02/10/2015)
Download of the Stop Motion (BETA) App will end on 26th February 2015.
(02/10/2015) Update Direct Upload to the latest version
Please update Direct Upload to the latest version. Because of a server system change, version 2.22 or later will be necessary in order to access PlayMemories Online.
(12/11/2014) Update Direct Upload to the latest version
Direct Upload Ver. 1.x no longer functions because of a server system change. Please update it to the latest version.
(04/21/2021) (Already Restored) Notice of Temporary Service Problem
We are currently experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service. Restoring the service is our number 1 priority. We apologize for any inconvenience.
(Note added on Apr. 23rd UTC: The system has been restored. The failure was since around Apr. 21st 22:00 till around Apr. 22nd 13:00 UTC.)
(04/20/2021) (Already Restored) Notice of Temporary Purchase Problem
We are currently experiencing issues that users cannot purchase applications. Investigation and restoration are in progress.
Incidentally, you can download paid applications that you already purchased, and free applications as well.
We apologize for the inconvenience caused to our customers and appreciate your patience.
(Note added on Apr. 21st UTC: The system has been restored. The failure was since Mar. 23rd till Apr. 20th UTC.)
(03/03/2021) (Already Restored) Notice of Temporary Download Problem
Application downloads often failed because of system trouble since Feb. 25 17:01 till Mar. 2 12:17 UTC.
As for applications that you purchased during the time, please sign in and retry download and installation.
We apologize for any inconveniences caused.
(09/02/2020) [Already Restored] Notice of Temporary Purchase Problem
Currently, you may not succeed in purchasing applications because of our system trouble.
Restoring the service is our number 1 priority. We apologize to our customers affected for any inconvenience.
(Note added on Sep. 9th UTC: The system has been restored. The failure was since Aug. 26th till Sep. 8th UTC.)
(06/29/2020) [Already Restored] Notice of Temporary Service Problem
We had a problem that users could not sign in approximately from Jun. 29 17:00 to Jun. 30 11:00 UTC. We apologize for any inconveniences caused.
(01/30/2020) [Already Restored] Notice of Temporary Service Problem
We are currently experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service. Restoring the service is our number 1 priority. We apologize for any inconvenience.
(Note added on Jan. 31st UTC: The system has been restored. The failure was since around Jan. 31st 0:00 till around Jan. 31st 7:00 UTC.)
(10/18/2019) (Note added on Oct. 31 UTC) [Already Restored] Notice on 2-Step Verification
We have found that currently you can not sign in to PlayMemories Camera Apps in case where you enable 2-step verification of your Sony account, and measures are under study. Although 2-step verification should be enabled in order to have higher security generally, you need to disable it temporarily when you are going to sign in to PlayMemories Camera Apps site at the present time.
For your security, please make your password different from that of any other accounts than Sony accounts, mixture of letters, numbers, and symbols, hard to guess, and long.
We apologize for the inconvenience caused to our customers and appreciate your patience.
(You can manage your account from here.)
(Note added on Oct. 31 UTC: You can sign in from computers now. Please use one if you have 2-step verification enabled. Sign-in by camera’s embedded Wi-Fi is still under study.)
(08/14/2019) [Already Restored] Notice of Temporary Service Problem
Currently, you may encounter a problem when downloading applications using Google Chrome. In such a case, please download them by Safari on mac OS, Internet Explorer, or camera-embedded Wi-Fi.
Please refer to the notice on July 4th (or July 5th, depending on your time zone), 2016 on the News tab for how to download them by the embedded Wi-Fi.
We apologize for the inconvenience caused to our customers and appreciate your patience.
(Note added on Sep. 26th UTC: The system has been restored. The failure was since Aug. 7th till Sep. 18th.)
(06/27/2019) [Already Restored] Notice of Temporary Service Problem
We had a problem that users could not sign in approximately from Jun. 00:58 to 02:03 UTC. We apologize for any inconveniences caused.
(08/22/2018) [Already Restored] Notice of temporary service interruption
We are currently experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service. Restoring the service is our number 1 priority. We apologize for any inconvenience.
(Note added on Aug. 23rd UTC: The system has been restored. The failure was since around Aug. 23rd 3:54 till around Aug. 23rd 6:27 UTC.)
(06/18/2018) [Already Restored] Notice of Temporary Service Problem
We had a problem that users could not sign in approximately from Jun. 19th 21:40 to 22:56 UTC. We apologize for any inconveniences caused.
(06/05/2018) [Already Restored] Sign-In with Camera's Embedded Wi-Fi Fails in Some Cases.
Restoring the service is our number one priority, but please sign in and download applications by a browser on your computer until the recovery. We apologize for any inconvenience.
(Note added on Jun. 8th UTC: The system has been restored. The failure was since around Jun. 4th 16:00 till around Jun. 8th 04:15 UTC.)
(02/08/2018) [Already Restored] Notice of temporary service interruption
We are currently experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service. Restoring service is our number 1 priority. We apologize for any inconvenience.
(Note added on Feb. 9th UTC: The system has been restored at Feb. 9th 05:36 UTC.)
(01/29/2018) [Already Restored] Notice of Temporary Service Problem
We had a problem that users could not sign in approximately from Jan. 26th 16:44 to 18:08 UTC. We apologize for any inconveniences caused.
(07/05/2017) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Jul. 5th 05:00 to 06:14 UTC. We apologize for any inconveniences caused.
(07/04/2017) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Jun. 30th 16:06 to 21:32 UTC. We apologize for any inconveniences caused.
(04/02/2017) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Feb. 14th 04:22 to 05:24 UTC. We apologize for any inconveniences caused.
(02/13/2017) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Feb. 14th 04:22 to 05:24 UTC. We apologize for any inconveniences caused.
(02/06/2017) (Updated on April 17, 2017) Notice of Problem with Direct Upload
We are currently experiencing an issue in which images cannot be uploaded to Flickr using Direct Upload in some cases. Please see another notice which is published on April 17, 2017 for updates.
We apologize for any inconvenience.

(10/27/2016) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Oct. 26th 07:58 to Oct. 26th 11:10 UTC. We apologize for any inconveniences caused.
(10/24/2016) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Oct. 21st 15:45 to Oct. 21 22:30 UTC. We apologize for any inconveniences caused.
(09/01/2016) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from Sep. 1st 23:00 to Sep. 2nd 02:00 UTC. We apologize for any inconveniences caused.
(08/08/2016) [Already Restored] Notice of Temporary and Partial Service Problem
We had a problem that some users could not sign in approximately from July 14th 05:00 to August 4th 08:00 UTC. We apologize for any inconveniences caused.
(02/25/2016) Notice of temporary problem of Direct Upload
We are currently experiencing an issue "cannot Sign In" with Facebook using Direct Upload with some cameras. We apologize for any inconvenience.

(01/04/2016) [Already restored]Notice of temporary service interruption
*The system status has been restored at Jan. 5, 2:30am (UTC). We apologize for any inconveniences caused.

We are currently, at Jan. 4, 16:00 (UTC), experiencing some issues "cannot Sign In" with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(11/01/2015) [Already restored] Notice of temporary service interruption
*The system status has been restored at Oct. 31, 22:40（UTC）. We apologize for any inconveniences caused.

We are currently, at Oct. 31, 19:33 (UTC), experiencing some issues with our PlayMemories Camera Apps service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(09/01/2015) [Already restored]Notice of temporary service interruption
*The system status has been restored at Sep. 1, 10:35am (UTC). We apologize for any inconveniences caused.

We are currently, at Sep. 1, 07:14 (UTC), experiencing some issues "cannot Sign In" with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(04/01/2015) [Already restored]Notice of temporary service interruption
*The system status has been restored at Apr. 2, 6:00am (UTC). We apologize for any inconveniences caused.

We are currently, at Apr. 1, 19:00 (UTC), experiencing some issues "cannot Sign In" with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(03/17/2015) [Already restored]Notice of temporary service interruption
*The system status has been restored at Mar.18, 03:00am (UTC). We apologize for any inconveniences caused.

We are currently, at Mar. 17, 15:00 (UTC), experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(02/01/2015) [Already restored]Notice of temporary service interruption
*The system status has been restored at Feb. 2, 04:30am (UTC). We apologize for any inconveniences caused.

We are currently, at Feb. 2, 23:30 (UTC), experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(01/13/2015) [Already restored]Notice of temporary service interruption
*The system status has been restored at Jan. 14, 01:30am (UTC). We apologize for any inconveniences caused.

We are currently, at Jan. 13, 23:00am (UTC), experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
(12/26/2014) [Already restored]Notice of temporary service interruption
*The system status has been restored at Dec. 28, 06:00am（UTC）. We apologize for any inconveniences caused.

We are currently experiencing some issues with our Sony Entertainment Network service. You may run into issues accessing this service.
Restoring service is our number 1 priority.
We apologize for any inconvenience.
Sony Entertainment Network maintenance
There is no information regarding maintenance.
Sony Entertainment Network maintenance

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